International Shipping Policy
Question: How long does it take for me to receive my order?
Answer: Depending on which country you are ordering from,A-M B-Well Inc. will do its best to ship from one of our depots that best suits your country's shipping requirements. In all instances we will try to use a courier that provides a tracking number as well as guaranteed shipping; however, this is sometimes not always available, depending on the country we are shipping to. International shipments may be shipped from Canada, the U.K., New Zealand and in some instances from the U.S. Shipments by XpressPost International from Canada to Europe or Asia normally take between 5-7 business days once the order has been processed. Shipments by Parcelforce from the U.K. within Europe also take between 5-7 business days once the order has been processed. Shipments by New Zealand Express Post from New Zealand to Asia or Europe also take between 5-7 business days once the order has been processed. Please allow 2 days for your order to be processed and your credit card charged (excluding weekends) over and above actual shipping business days.
Occasionally Customs randomly inspects an order and this can cause a delay of up to 14 business days. These are delays that are totally out of A-M B-Well's control. Notification that the package is at Customs is deemed to be receipt by the customer that the package has been delivered.
Question: My order has been lost in the mail. Please refund my credit card since I never received my order?
Answer: Most courier companies requireA-M B-Well Inc. to wait 3 weeks before we can file an insurance claim with them. The investigation process usually takes another 30 days but could take longer. Please note thatA-M B-Well Inc. will replace your order or refund your credit card once the insurance claim has been paid toA-M B-Well Inc. by the courier company that we used, and ONLY if the investigation determines that said courier company was responsible.
A-M B-Well Inc. does not want our customers to be without their fish oil for too long. While the “lost” shipment is under investigation by the courier company, we will send a REPLACEMENT fish order on the strict understanding that if the initial order is delivered to the customer, that his or her credit card will be charged for the REPLACEMENT order.
If the fish oil is returned to the sender at the depot it was shipped from and the courier company accepts responsibility for the error,A-M B-Well Inc. will totally refund the customer’s credit card for the initial order.
Question: I rely on the fish oil for my health and I cannot afford to order a whole case (12 bottles) as a REPLACEMENT order. What can you do to help me?
Answer: If your fish oil has been lost in the mail for more than 2 weeks, you can place an “emergency” order of 2 to 5 bottles andA-M B-Well Inc. will ship it freight-free. Please put “emergency shipment” in Comments and the freight cost will be manually deducted from your order.
Question: I accidentally made a typo in my address when I placed my order. Could you please ship it out again to the correct address?
Answer: Yes, A-M B-Well Inc. will re-ship your order once it is returned by the courier company to our Agent at the depot it was shipped from. The customer will be responsible for paying the additional shipping cost, plus a handling fee. These costs will be determined at the time of re-shipping the order as shipping costs are determined by the weight of the order.
Question: I made a mistake in the "Ship-to" address when placing my order. I don't want to pay the additional shipping charge and handling fee again so could you please cancel my order and refund the complete amount back on my credit card?
Answer: Yes, A-M B-Well Inc. will refund your credit card as follows: You will be refunded the total amount of the order in CAD Dollars, minus the shipping charge. You will also be charged a restocking charge of CAD$50.00. This restocking charge covers warehousing fees, handling fees, administration, return postage fees and credit card fees.
Question: I received a defective bottle or bottles of A-M B-Well Omega-3 PGFO capsules and/or Omega-3 Liquid Gold. Can you please replace the defective bottle or bottles?
Answer: If you receive a defective bottle or bottles of A-M B-Well Omega-3 PGFO capsules or Omega-3 Liquid Gold that is not up to our standard of excellence, you MUST return the FULL defective bottle or bottles to our Agent at the depot it was shipped from, at your own shipping expense, and you will receive a replacement on your next order.
Question: I just purchased 8 bottles of A-M B-Well Omega-3 Liquid and I do not like the taste. Can I return the unopened bottles of Omega-3 Liquid Gold and pay for the return shipping and receive a credit on my credit card for the unopened bottles?
Answer: UnfortunatelyA-M B-Well Inc. cannot give you a refund for any unopened bottles of Omega-3 Liquid Gold due to health and safety reasons. Please ensure that you have trialed a small amount of Omega-3 Liquid Gold before ordering a large quantity. However, if any of the bottles of Omega-3 Liquid Gold are defective, our standard shipping paragraph in this International Shipping Policy will apply.
This same refund policy also applies to our Omega-3 PGFO capsules. There will be no refunds or returns whatsoever because of health and safety reasons unless the capsules are defective. OnceA-M B-Well Inc. has sold its natural health supplements, it cannot resell them.
Question: Can I have my order delivered to my business address, as there is nobody at home during the day to accept my delivery?
Answer: Yes ,A-M B-Well Inc. can ship your order to your business address. Please include your name and your Company's name and advise the receptionist that a shipment will be coming in your name. However, if your order is refused by your Company and returned to our Agent at the depot it was shipped from, the customer will be responsible for paying any return shipping costs, the additional shipping costs to reship the order, plus a handling fee. These costs will be determined at the time of re-shipping the order depending on the weight of the order.
Charge Back Policy
Charge backs are not welcome, and all disputes can normally be resolved by contacting Customer Service at firstname.lastname@example.org In the case that a charge back is raised by you in connection with your order, you may be banned from reordering fromA-M B-Well Inc. and any and all affiliated sites. If the charge back was made in error by you, your credit card will be re-charged the full amount of the original purchase price plus a CAD$50.00 administration fee so thatA-M B-Well Inc. can recover the chargeback fee, service charges and any all and other related costs.
Note: All enquiries should be directed to either Anne-Marie or Graeme, International Sales Agents at email@example.com, or by contacting them at the phone numbers listed on the International Retail and Wholesale Shopping Carts.A-M B-Well Inc. is a Canadian company and proud of it!
Your purchase is governed by Canadian laws. Health Canada has some of the strictest regulations in the World! A-M B-Well Omega-3 PGFO capsules and Omega-3 Liquid Gold are both Canadian Pharmaceutical Grade Fish Oil ("PGFO") products of Canada. Both products have their own unique Natural Product Health Number ("NPHN") which have been issued by the Natural Health Products Directorate. Further, all our batches of fish oil are independently tested by International Fish Oil Standards ("IFOS") and receive a 5-star rating!